Edgars branch in East London mall removes CCTV camera from girls’ fitting rooms after complaint

An Edgars branch has removed CCTV cameras from a girls' changing room.

An Edgars department has eliminated CCTV cameras from a ladies’ altering room.

  • Edgars Hemingways is receiving flak after a girl and her daughter found a CCTV digital camera mounted inside a becoming room.
  • The client stated the digital camera was hidden – they might solely see its reflection within the mirror.
  • New homeowners of Edgars, Retailibility (Pty) Ltd, claims the CCTV digital camera was final purposeful in 2016 and that they do not have footage of consumers of their possession.

Edgars Hemmingways in East London has obtained a good bit of flak after a client and her daughter noticed a CCTV digital camera inside the ladies’ becoming rooms whereas they have been making an attempt on underwear.

The invention was made on Sunday by an East London lady, who had since reported the incident to the shop’s head workplace.

Retalibility group, which took over possession of 650 Edgars shops in September, confirmed the existence of the digital camera.

Group CEO Norman Drieselmann stated clients shouldn’t be alarmed as a result of the digital camera had stopped working in 2016 and that there was no recorded footage of consumers.

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Drieselmann didn’t clarify whether or not the digital camera had beforehand filmed clients earlier than it stopped working.

A retailer worker, who declined to be named, stated the digital camera was on the becoming rooms of the kiddies’ part.

She stated safety guards of an organization beforehand contracted to do work for the shop, reported earlier than that they might see clients from the management room screens.

The worker stated the safety guards suggested the shop supervisor to take away the digital camera from the becoming room, however their request apparently fell on deaf ears.


The aggrieved buyer posted the matter on a personal WhatsApp group – it had since been leaked and was now within the public area.

Hemingways Mall administration additionally confirmed receiving the grievance.


Edgars has eliminated a CCTV digital camera inside ladies’ becoming rooms at Hemingways Mall and has apologised. This picture has been circulating on social media.

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Within the WhatsApp submit, the girl stated: “We have been making an attempt on garments within the Memingways [sic] Mall Edgars becoming rooms as we speak when my daughter noticed the safety digital camera within the mirror. I’ve forwarded this to Edgars head workplace and await their suggestions.”

The complainant additional stated: “I wished to warn all East London ladies. Do not strive on garments at Edgars. It will seem that their surveillance cameras might be watching.”


“The digital camera can solely be seen within the mirror, however I am fairly positive that if we are able to see the digital camera within the mirror, anybody trying on the digital camera footage would have the ability to see the reflection of the folks within the dressing room. Very disturbing contemplating we have been buying underwear on the time,” the submit learn.  

The Retailability group has apologised for the incident and reported that the shop had since eliminated the digital camera.

“We are able to verify that this legacy safety digital camera is inoperable, this has been affirmed by the procuring centre administration. The static digital camera in query within the Hemmingway retailer has been inoperable since 2016 with no recorded footage accessible in any way,” stated Drieselmann in an announcement.

“Retailibility (Pty) Ltd is the brand new homeowners of Edgars [and] are taking this matter very severely. We’re very clear that our values embody respect for the person and buyer privateness. We might by no means knowingly or deliberately have a digital camera operable inside any of our Retailability (Pty) Ltd shops becoming rooms,” added Drieselmann.  

“The unit has been bodily eliminated to make sure the utmost consolation and sense of privateness for our clients frequenting this retailer and the identical applies throughout our retailer base. We apologise for the inconvenience that the client skilled and are glad the matter was highlighted to us,” he added.

The client who laid the compliant couldn’t be reached for remark.

Hemingways spokesperson Wendy Vanda stated the grievance was forwarded to the mall administration and was being attended to.  

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