Friday Salesforce “was forced to shut down large chunks of its infrastructure,” ZDNet reports, calling it one of the company’s biggest outages ever:
At the heart of the outage was a change the company made to its production environment that broke access permission settings across organizations and gave employees access to all of their company’s files. According to reports on Reddit, users didn’t just get read access, but they also received write permissions, making it easy for malicious employees to steal or tamper with a company’s data…
Salesforce said the script only impacted customers of Salesforce Pardot — a business-to-business (B2B) marketing-focused CRM. However, out of an abundance of caution, the company decided to take down all other Salesforce services, for both current and former Pardot customers. “As a result, customers who were not affected may have also experienced service disruption, including customers using Marketing Cloud integrations,” Salesforce said.
A status update at Salesforce.com reports that the final duration of the service disruption was 15 hours and 8 minutes.